New Reviewer

I didnt get my refund

I paid for shoes and returned them not knowing it would take this long for my refund to hit my card i need my money now
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ID
#2682011 Review #2682011 is a subjective opinion of poster.
Location
Colonial Heights, Virginia
Loss
$31
Preferred solution
Full refund

You have got the rudest people at the department encore store in Madisonville Kentucky I went in there ask him if they had the shoes I was looking for they did he wouldn't even go see if he had what I

was asking for it was like I would bothered their conversation since they were just standing at the register talking anyway and I interrupted their conversation whenever I came in the store so I left and did not buy anything and don't know if I will come back to the store to buy anything
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ID
#2330288 Review #2330288 is a subjective opinion of poster.
Location
Madisonville, Kentucky
Preferred solution
Let the company propose a solution

Great service

I went to the Shoe Dept Encore store at University mall in so. Burlington, VT for a new walking shoe. Found one I liked, but didn't try it on. When I got home found it didn't fit, so I took it back.Couldn't find the corrected size . Nice lady came and helped me out. Looked up the shoe and found they could ship the correct size to me, no charge! Wow! Delivery promised in 4-7 days; the box came in 4 days and now I have my new shoes! The lady also said that in the future if I need to try on the shoe ( my complaint originally) , ask the clerk and they have a chair for old folks like me (83 years old). Thanks for the great service.

User's recommendation: need an easier way to sit and try on a shoe.

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ID
#2137952 Review #2137952 is a subjective opinion of poster.
Location
Rindge, New Hampshire
Service
Shoe Dept Encore Customer Care

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